John Durso

How do you suggest we handle powers of attorney executed by our residents? Who should gather the powers of attorney and where should they be stored? How should we follow them to avoid liability?

A contractor did some shoddy work installing flooring that we didn’t catch right away and a patient wound up falling and injuring herself. Can we go after this contractor if the family wants to sue us...

Can we be sued by resident families who say their loved ones contracted COVID-19 because we did not do enough to keep to keep them safe?

The government, understandably, is expecting good accounting of borrowed COVID-19 funds during the public health emergency. How do I comply when it seems they are accepting a wide range of “COVID-19-related”...

We’ve had families acting more suspicious of us than usual, with people complaining about allegedly missing resident clothes or belongings. It’s not unexpected, I guess, with family members’ access...

It almost sounds crazy, given the staffing shortages everywhere, but can we fire someone for not letting us know they have COVID-19 symptoms and coming to work anyway?

I am not the chief executive officer, but other middle-level managers and I have reason to believe the chief financial officer has been double-dealing with contracts with third parties and skimming profits....

Perhaps against better judgment, we gave a guitarist/singer second and third chances to entertain our residents on a contracted basis. Twice this performer has canceled at the last minute, leaving us high...

Some employees are making a fuss about the personal protective equipment we use, claiming it’s substandard and not safe. The heck of it is, they might be right, but I don’t have the time or ability...

We have had some family members disagree with our visitation policy. The tension has worsened due to the pandemic, and state and local authorities clamping down to protect long-term care residents. How...