Employee Relations

Last month I wrote about risk. I shared that risk in a nursing home originates from many places: residents and families, federal and state regulators, vendors, payers, insurance companies, referral sources...

The leaves were singing to me, shimmering in the sunlight of the cool mountain air. I had been asked to speak at a conference and decided to fly in the day before and head to the mountains to see the quaking...

Everyone is in a hiring bind. Twenty-four percent of American SNFs report as short-staffed. I’m surprised it’s that low.  We are stressed by losing staff, scheduling interviews with no-shows, and...

Front-line workers want physical, mental and emotional SUPPORT from their leaders. They’re not getting it right now, and they need it every single day!

We all have heard the expression about getting more flies with honey than vinegar. Personally, I have absolutely zero desire to attract these annoying insects anywhere near me; bleh! But I get it.  I...

Most leaders I know had a pretty great parent or two who raised them. Those parents worked hard in at least one job if not more while their children were growing up.  Those parents also set the stage...

As I reviewed the many recent long-term care happenings and articles to select a topic for this week’s blog, my mind kept returning to the fascinating column by researchers Lindsey Creapeau and Jennifer...

My seven-year-old son recently saw a pick-up truck sitting on the side of the road and asked what happened. From my view, it had clearly blown a tire, so I said, “His tire blew up while he was driving.” ...

They’re everywhere — in your billing department, food services, human resources or janitorial — and they’re secretly sabotaging your nursing home, one day at a time. We all know some.

We may talk about the term “customer service” and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every...