NAAP and Sage Stream pilot innovative program delivery network
By
Anthony Cirillo
Jul 27, 2021
For two weeks at the end of June, the members of the National Association of Activity Professionals were treated to two weeks of free programming by Sage Stream, an innovative and new senior entertainment...
Going to battle for customer experiences
By
Anthony Cirillo
Oct 14, 2015
At AHCA, Gen. Stan McChrystal said having teams is not enough.
Combat Frontline on the front lines
By
Anthony Cirillo
Sep 30, 2013
Experiences become stories, which really are perceptions of the actual experience translated. Stories spread by word of mouth, amplified by social media. Stories make people fall in love, or hate, with...
The incredible shrinking industry
By
Anthony Cirillo
Apr 24, 2013
As you have conversations about being the partner of choice to help hospitals reduce readmissions, others are having conversations about how telemedicine in the home will become the new primary care office....
What would Jack Bauer do?
By
Anthony Cirillo
Mar 06, 2013
In the now-infamous case of an independent living facility’s policy on CPR, the simple perception is that a woman was dying and needed CPR. Sound and prudent judgment would have been to perform it,...
Lose your story, open up possibility
By
Anthony Cirillo
Jan 07, 2013
I recently attended something called the Landmark Forum. Suffice to say it was an intensive three days of self-introspection. The net-net. Things in life happen. We then create a story around it. The story...
Hardwiring compassion and empathy
By
Anthony Cirillo
Sep 17, 2012
Despite all the technology, fancy buildings, dining and activity experiences, healthcare boils down to one thing: human relationships. Most skilled healthcare workers go into the profession with the best...
How to drive employees
By
Anthony Cirillo
Sep 01, 2012
According to the Center for Retirement Research at Boston College, when economic times are good, deaths in the United States increase. Yet losing a job when the economy sours can cause one’s health...
Share with your employees and they will stay
By
Anthony Cirillo
May 29, 2012
The idea of consistent assignment and staff retention is central to a key new report on employment and elder care.
Coming out of the closet with caregiving
By
Anthony Cirillo
Feb 24, 2012
Who ever thought that caregivers would need to come out of the closet and be accepted? It’s true.