The complexities of the pandemic highlighted a need for creativity and innovation in skilled nursing human resources departments. At Loretto, a vast provider of senior care services in central New York, they’ve tapped into that vein by adding to traditional HR department roles.
By creating a Learning, Development and Employee Experience office within the HR department, Loretto has been able to better keep its finger on the pulse of its 2,500-strong workforce. Loretto Chief People officer Nancy Williams, EdD, MSN, RN, explains the unique abilities of an evolved HR department. Employee coaches, a Leadership Academy, Supervisory Bootcamp and other investments in employees’ success are just the start, she says.
The veteran leader tells McKnight’s Executive Editor James M. Berklan in this McKnight’s Newsmakers podcast all about the refinements and enhancements that have created a “partnership where everyone’s voice matters.”
